FAQ
General Information
Who is Paul Walter?
Paul Walter is a renowned brand specializing in high-quality leather accessories, known for their exceptional craftsmanship and timeless designs.
Where are Paul Walter leather accessories made?
All our leather accessories are handcrafted by skilled artisans in our workshops located in NY.
Products
What types of products does Paul Walter offer?
We offer a wide range of leather accessories including wallets, belts, bags, phone cases, and more.
What materials are used in Paul Walter products?
Our products are made from the finest full-grain leather, sourced ethically and sustainably. We also use premium hardware to ensure durability.
Orders and Shipping
How can I place an order?
You can place an order directly through our website by selecting the product, adding it to your cart, and following the checkout process.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping rates and delivery times vary based on your location.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary based on your location but usually range from 3-7 business days for domestic shipping.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and undamaged items. Please visit our Returns page for detailed instructions.
How can I exchange an item?
To exchange an item, please contact our customer service team within 30 days of receiving your order. We will guide you through the exchange process.
Care and Maintenance
How do I care for my leather accessories?
To maintain the quality of your leather accessory, keep it away from water and direct sunlight. Use a leather conditioner periodically to keep the leather supple and prevent cracking.
What should I do if my leather accessory gets wet?
If your leather accessory gets wet, gently pat it dry with a soft cloth and allow it to air dry naturally. Avoid using direct heat sources such as hair dryers.
Contact Us
How can I contact Paul Walter customer service?
You can reach our customer service team via email at support@paulwalter.com or by phone at +1 (917) 622-3482. We are available 24/7.
Where can I find more information about Paul Walter?
For more information, you can visit our About Us page or follow us on our social media channels.
